After receiving several Customer complaints for not receiving any emails from us we decided to investigate it from our side and by doing so we came to know that people who are not receiving emails are AOL(.com), Comcast(.net), Verizon(.net), Cox(.net) sbcglobal.net and Netzero(.com) users. These email service providers are very well aware of the privacy of their users. Junk and Spam emails are the biggest issue for them to tackle. To fight with bulk mails or spam mails they have now started using advanced technique for prevention. These techniques, sometimes, affects genuine communication also.

We are not first to face this problem (Refer this link and Comcast here also read the comments). We assure you that our Customer Support Executives attend each and every Queries / Comments / Requests and email back the Customers within 20-48 hours. But many a times emails are not received by Customers due to the above mentioned reasons and the Communication then are broken and we most of the times don't even receive the bounce back emails.

Simple way to solve this issue is to add our email in your "Email Safelist" or to your "Contact ID's" or may be even in the "Friends" list. This the only sure way to guarantee that our conversation will never get broken midway.

In an attempt to make our Communication medium with our Customers more quick, stronger and reliable we have started using some new methods of Communication with our Customers and those are listed below. You may start using these methods to help us serve you better.

Frequently Asked Questions - Generic Drugs.

Please Click here to read more

To help our ever growing Customers communicate with us easily we have developed a toolbar.

Surf the links for best quality generic medications, be informed about the recent changes, development, issues and news directly to your desktop with desktop alert from OffshoreRx.com

Please Click here to read more about the toolbar OR Click here to download the toolbar directly.
We promise this toolbar has No Spyware, No Adware, it is Unobtrusive & can be Easily uninstalled Read more about the Privacy Policy of our toolbar.

We receive all emails from all email services. So if you don't hear from us within 48 hours use your alternate email ID to get in touch with us OR just email us your alternate Email ID and our Customer Support Executive will email you on the alternate email ID provided by you. This has been proven very good way for all online stores when their Customers don't receive emails.

You may use our Customer Support Ticket System. Once you start the Communication you will receive a ticket number and an email containing ticket information. All you need to do is start the communication by opening a ticket and then reply to our messages that our Ticket Support Executive will send to you. Ticket number is very important. Click here to start a ticket now.

A direct chat with the sales person. In case If there are no operators online, you can leave a message using a form.

Customer Support: We have a dedicated team of Registered Pharmacists, Logistics Executives & Sales Executives for customer assistance. Sales support is available via Email: Support@OffshoreRx.com