After receiving several Customer
complaints for not receiving any emails from us we decided to investigate
it from our side and by doing so we came to know that people who are not
receiving emails are AOL(.com), Comcast(.net), Verizon(.net), Cox(.net)
sbcglobal.net and Netzero(.com) users. These email service providers are
very well aware of the privacy of their users. Junk and Spam emails are
the biggest issue for them to tackle. To fight with bulk mails or spam
mails they have now started using advanced technique for prevention. These
techniques, sometimes, affects genuine communication also.
We are not first to face this problem (Refer
this link and Comcast
here also read the comments). We assure you that our Customer Support
Executives attend each and every Queries / Comments / Requests and email
back the Customers within 20-48 hours. But many a times emails are not
received by Customers due to the above mentioned reasons and the Communication
then are broken and we most of the times don't even receive the bounce
Simple way to solve this issue is to add our email in your "Email
Safelist" or to your "Contact ID's" or may be even in
the "Friends" list. This the only sure way to guarantee that
our conversation will never get broken midway.
In an attempt to make our Communication medium with our Customers more
quick, stronger and reliable we have started using some new methods
of Communication with our Customers and those are listed below. You
may start using these methods to help us serve you better.
Frequently Asked Questions - Generic Drugs.
Please Click here
to read more
receive all emails from all email services. So if you don't hear from
us within 48 hours use your alternate email ID to get in touch with us
OR just email us your alternate Email ID and our Customer Support Executive
will email you on the alternate email ID provided by you. This has been
proven very good way for all online stores when their Customers don't
may use our Customer Support Ticket System. Once you start the Communication
you will receive a ticket number and an email containing ticket information.
All you need to do is start the communication by opening a ticket and
then reply to our messages that our Ticket Support Executive will send
to you. Ticket number is very important. Click
to start a ticket now.
A direct chat with the sales person. In case If there are no operators
online, you can leave a message using a form.
Customer Support: We have a dedicated team of Registered
Pharmacists, Logistics Executives & Sales Executives for customer
assistance. Sales support is available via Email: Support@offshorerx.com